Customer Success Manager - SaaS Industry

Dresden Partners specializes in connecting exceptional talent with leading global companies. We are dedicated to IT recruitment across Mexico, Latin America, and the United States.

We are currently seeking a Customer Success Manager - SaaS Industry

Requirements:

4+ years of experience in Customer Success, Account Management, or similar SaaS industry roles.

Proven track record of meeting and exceeding key metrics (e.g., retention, NPS, and upsell targets).

Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders at all levels.

Strong analytical skills to interpret data, generate insights, and drive decisions.

Experience working with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.

Proactive problem-solving mindset and ability to thrive in a dynamic environment.

Bachelor's degree in Business, Communications, or a related field.

Advanced level of English (C1) as all communication is conducted in English with global users.

Activities:

Serve as the main point of contact for a portfolio of SaaS clients, ensuring their success and satisfaction.

Drive customer retention by implementing and monitoring key metrics such as NPS, churn rate, and account growth.

Develop and execute strategies to ensure client goals align with the company's solutions.

Conduct regular check-ins, business reviews, and feedback sessions with clients to meet their needs.

Collaborate with internal teams (e.g., Sales, Product, and Support) to resolve client issues and optimize the customer journey.

Identify upsell and cross-sell opportunities, contributing to revenue growth.

Following to contact and customer.

Provide training and onboarding support to help clients maximize the value of our SaaS products.

Benefits:

Legal and additional benefits.

Competitive salary.

12 vacation days.

15 days of Christmas bonus.

Life insurance.

Major medical expenses insurance.

Funeral expenses insurance.

Vision insurance

Dental insurance

Development opportunities.

Remote position.

Food vouchers

Send your resume to: loreley.ruiz@dresdenpartners.com

Acerca de Dresden Partners

En Dresden Partners, nos especializamos en soluciones nearshore de alta calidad, conectando a las mejores empresas con el mejor talento. Como headhunter de élite, trabajamos con empresas top-notch, brindando oportunidades únicas a los profesionales más destacados. Contamos con tres delivery centers en CDMX, Guadalajara y California, lo que nos permite ofrecer un servicio ágil y eficiente en distintos mercados. Si buscas una oportunidad para desarrollar tu carrera en un entorno dinámico, innovador y con proyectos internacionales, ¡te invitamos a postularte y ser parte de nuestro equipo!